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Click on the error message or problem below:
There is no dialtone. Check your connection
and try again.
Intermittent modem problems (I/O or IRQ Conflicts)
The modem is already in use by another dial-up
networking application.
Dial Up Networking could not negotiate a
valid set of network protocols.
I hear the modem connect, but I can't send
email or look at the web.
Windows says that my username or password
is invalid.
My modem connects to ComBase for 5-10 Minutes,
then Disconnects.
Windows won't save my password
A Post-Dial Terminal Window Appears every
time I dial into ComBase.
Why am I losing IP connectivity (I remain connected
but unable to route) on the 56K POP's?
There is no dialtone. Check
your connection and try again.
1. Check to see that the phone line is plugged in.
The phone line should be in the modem port
that says line or telco.
2. Plug a phone in and ensure that the line is working.
3. Double Click on My Computer
Double Click on Dial-Up Networking
Right Click on ComBase
Choose Properties
Click the Configure button.
Click on the Connection Tab.
Remove the check in Wait for dial tone before
dialing.
Click on OK, and OK again.
Double Click on ComBase and hit Connect.
To determine whether the serial
port I/O address and IRQ settings are correctly defined:
1. Click Start
Point to Settings
Click Control Panel
Double-click System
Click Device Manager
Click Ports
Select a specific port, and then click Properties
2. Click Resources to display the current resource
settings for that port.
To find the correct settings, consult your
modem documentation.
3. In the Resources dialog box, check the Conflicting
devices list to determine
whether the modem is using resources in conflict
with other devices.
4. If the modem is in conflict with other devices,
Click Change Settings
Click a configuration that
does not have resource conflicts.
NOTE: Do not use a modem on COM3
if there is a serial mouse or other device on COM1.
Usually, COM1 and COM3 ports
use the same IRQ and cannot be used simultaneously
on most computers. The same is true of the COM2
and COM4 ports. If possible, change the COM3
and COM4 port to an IRQ setting
that is not in conflict.
Also, some display adapters have an address conflict with COM4
ports. To work around this conflict, use another COM
port or replace your graphics adapters.
The modem is already in use by
another dial-up networking application
1. Hit ALT-CTRL-DEL Simultaneously.
Look for, and End Task on any communications
programs that may be running.
If in doubt, end task on everything but Explorer
and Systray.
(Repeat until all programs are closed.)
Retry the connection.
2. Double Click on My Computer
Double Click on Dial-Up Networking
Right Click on ComBase - choose
properties
Click on configure.
Click on the connection tab
Click on Advanced
Ensure that the Modem Init String in Extra
Settings is valid.
If in doubt, remove the string (write
it down first) and retry the connection.
3. Double Click on My Computer
Double Click on Dial-Up Networking
Click once on ComBase and hit Delete.
Click Yes.
Follow the Win95/98 Setup Instructions.
Troubleshooting TCP/IP Problems:
If you have any networking hardware present,
or if you have AOL 3.0 installed,
please call ComBase Technical Support at (813) 681-9342.
1. Re-run the Internet Setup.
2. Go to Start>Settings>Control Panel
Double Click Network
Double Click on TCP/IP
Ensure that there is a dot next to My IP
Address is Automatically Assigned.
Click on the DNS Configuration Tab
Ensure that there is a dot next to Disable.
Click OK
Click OK again
Click Yes to reboot the computer.
Retry the connection.
3. If DNS was already disabled, or #2 didn't work, then:
Double Click on My Computer
Double Click on Dial-Up Networking
Right Click on ComBase
Choose Properties
Click on Server Types
Ensure that there's a check in TCP/IP
Click on TCP/IP Settings
Ensure there's a check in Server assigned
IP address.
Ensure there's a check in Server assigned
name server addresses.
Click OK until you get back to Dialup
Networking.
Retry your connection
4. If DNS was enabled, or #3 didn't work, then:
Start>Settings>Control Panel
Double Click on Network
Click on Dial-Up Adapter, and click
Remove.
Click OK until you get back to Dial-Up Adapter.
Click Yes to reboot the computer.
Double Click on Network again.
Click Add
Click Adapter
Click Add again
Click on Microsoft on the Left-hand
side of the screen.
Click on Dial-Up Adapter on the right
side.
Click OK.
Click Add.
Click Protocol.
Click Add again.
Click on Microsoft on the Left-hand
side of the screen.
Click on TCP/IP on the right side of
the screen.
Click OK
Double Click on TCP/IP
Ensure that there is a dot next to My IP
Address is Automatically Assigned.
Click on the DNS Configuration Tab.
Ensure that there is a dot next to Disable.
Click OK
Click OK again
Click Yes to reboot the computer.
Retry your connection.
5. If none of the above worked, then:
Go to Start>Settings>Control Panel
Double Click on Add/Remove Programs
Click on the Windows Setup tab
Take the check out of Communications
Click OK until you get out.
Click Yes to reboot the computer.
Re-Run the Internet Setup Wizard
My modem connects to ComBase
for 5-10 Minutes, then Disconnects.
1. Double Click on My Computer
Double click on DialUp Networking
Right Click on ComBase
Choose Properties
Click Configure
Note the COM Port your modem is set
to, it may be important later on.
The Maximum Speed should be set to one increment
higher than your actual modem speed (i.e. If you have a 14400Bps
Modem, you would select 19200.)
Click on the Advanced Button
Remove the Check from Use Error Control
Input the appropriate Init
String for your modem.
Click OK until you get back to Dial
Up Networking.
Retry your connection.
Windows says that my username
or password is invalid.
1. Double Click My Computer
Double Click Dialup Networking
Double Click ComBase
Re-enter your name and password.
Ensure that the username is in ALL
LOWERCASE LETTERS.
Remember that your password is CASE SENSITIVE.
If there's a check in save password,
remove it.
Once you've successfully logged in, replace
the check in save password.
2. If you had windows set to save your password, and step 1 didn't
work:
Go to Start>Find>Files or Folders
Type *.PWL in the named: field.
Click on Find Now.
Rename or Delete all the PWL
files that you find.
Repeat Step 1.
3. If Step 2 doesn't work, then:
Double Click on My Computer
Double Click on Dialup Networking
Right Click on ComBase
Choose Properties
Click on Server Types
Ensure that there's a check in TCP/IP
Click on TCP/IP Settings
Ensure there's a check in Server assigned
IP address.
Ensure there's a check in Server assigned
name server addresses.
Click OK until you get back to Dialup
Networking.
Retry your connection
4. If Step 3 didn't work:
Go to Start>Settings>Control Panel
Double Click on Add/Remove Programs
Click on the Windows Setup tab
Take the check out of Communications
Click OK until you get out.
Click Yes to reboot the .
Re-Run the Internet Setup Wizard
Dial-Up Networking won't save
my password.
1. Go to Start>Settings>Control Panel
Double Click on Network.
Is Client for Microsoft Networks Listed ? If
yes, Click here.
Click Add
Click Client
Click Microsoft on the left
Click Client for Microsoft Networks
on the right
Click OK until you get back to the control
panel.
Click YES when windows asks to reboot.
When you get the Connect To screen,
enter a username to logon to windows,
Click OK
Click OK at the confirm password screen.
Retry the connection.
2. Double-click on the Passwords icon in Control Panel
Click on the User Profiles tab.
Select Users can customize their preferences.
Click OK.
Restart Windows95/98
When asked for a username and password, leave
the password field blank.
When asked if Windows95/98 should remember
settings for this user, answer Yes.
3. If you had windows set to save your password, and step 1 didn't
work:
Go to Start>Find>Files or Folders
Type *.PWL in the named: field.
Click on Find Now.
Rename or Delete all the PWL
files that you find.
4. If you have more than one connection, and the password checkbox
is turned off for at least one, none of them will work.
5. Download and install Microsoft's Dial
Up Networking Patch.
6. DO NOT TRY THIS UNLESS YOU ARE FAMILIAR WITH REG EDIT!!!
THIS CAN DAMAGE YOUR SYSTEM IF YOU
ARE NOT FAMILIAR WITH REG EDIT!!!
Run the Registry Editor (REGEDIT.EXE).
Open HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\
Windows\
CurrentVersion\ Network\ Real Mode Net.
If you see autologon (on the right side) with
a value of 00,
double-click on it, and replace the value with
01 00 00 00 00.
You'll have to restart Windows for this change
to take effect.
A
strange black box labeled Post-Dial Terminal Window Appears every
time I dial into ComBase.
1. Double Click My Computer
Double Click Dial Up Networking
Right Click on ComBase
Choose Properties
Click on Configure
Click on the Options tab
Take the check out of bring up terminal
window before (or after) dialing.
Why am I losing IP connectivity (I remain
connected but I am unable to route) on the 56K POP's?
Our 56K POP's are enabled with 56Kflex modems
and we have seen instances
where customers using US Robotics x2 modems experience
instability.
If you have a USR 56K (x2) modem, please try
the following:
1. Add the following modem command: ats15=128 in the PPP
dialer.
2. Set the maximum connect speed to 33.6.
If you are using non-56K USR modem, then still
use item 1 above.
Setting ats15=128 disables v.42 compression,
which has a tendency
to hang or freeze connections (loss of IP connectivity).
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